Food supplement. Not a medicine. Sold by CAROLINA VALENTE SANTOS, Matosinhos, Portugal.

Privacy Policy

Last updated:

1. Who We Are

This Privacy Policy applies to CAROLINA VALENTE SANTOS (the "website") operated by CAROLINA VALENTE SANTOS, Lg. Samuel Monteiro, 800, 8589-963 Matosinhos, Portugal. We are the controller of the personal data you provide through this website. Contact: [email protected].

2. Information We Collect

We collect the following information through this website:

  • Order form: your name and phone number, submitted when you place an order for Lumalis Total Blend.
  • Contact form: your name, email address and message, submitted when you contact us via the enquiry form.
  • Cookies and analytics data: browsing behaviour, pages visited, referring URLs and device type - collected via cookies when you consent (see Section 11).
  • Technical data: IP address and browser type, collected automatically by our server for security and performance purposes.

3. How We Use Your Information

  • To confirm and process your order by calling you at the phone number you provide.
  • To arrange delivery of your Lumalis Total Blend order.
  • To respond to enquiries submitted via the contact form.
  • To measure and improve the performance of this website (analytics, with consent).
  • To serve relevant advertisements (marketing cookies, with consent).

4. Legal Basis for Processing

We process your personal data on the following grounds under the New Zealand Privacy Act 2020:

  • Performance of a contract: processing your name and phone number to fulfil your order.
  • Legitimate interests: processing server logs for security purposes.
  • Consent: analytics and marketing cookies (which you can withdraw at any time via the Cookie Settings panel).

5. Sharing of Your Information

We do not sell your personal data. We may share it with:

  • Courier partners responsible for delivery of your order.
  • Google LLC - for analytics (Google Analytics) and advertising (Google Ads) services, where you have given consent.
  • Authorities, if required by law.

6. Data Protection

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or disclosure. Our website is served over HTTPS.

7. Your Rights

Under the New Zealand Privacy Act 2020 you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (where we have no legal obligation to retain it).
  • Withdraw consent for cookies at any time via the Cookie Settings panel.
  • Lodge a complaint with the Office of the Privacy Commissioner (OPC) at www.privacy.org.nz.

8. International Data Transfers

Some of our service providers (including Google) are based outside New Zealand. Where data is transferred internationally, we rely on the providers' compliance with applicable data protection standards.

9. Data Retention

Order-related data (name, phone number) is retained for a period of 12 months following the last interaction. Contact enquiries are retained for 6 months. Server logs are retained for 30 days.

10. Children's Privacy

This website is intended for adults aged 18 and over. We do not knowingly collect personal data from children.

11. Third-Party Services & Cookies

With your consent, we use the following third-party services:

  • Google Analytics (cookies: _ga, _gid, _gat) - website usage statistics.
  • Google Ads Conversion Tracking (cookies: _gcl_au, _gcl_aw) - measuring advertising effectiveness.
  • Google Ads Remarketing - showing relevant ads based on site visits.
  • Google Maps (contact page map embed) - displays our office location.

All advertising-related services operate under Google Consent Mode v2. No advertising data is collected until you give explicit consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.

13. Contact

To exercise your rights or ask any question about this policy, contact us at [email protected] or write to: CAROLINA VALENTE SANTOS, Lg. Samuel Monteiro, 800, 8589-963 Matosinhos, Portugal.